The Charter One Leadership Team


John W. Balliett, Chairman and CEO

John has been involved in the hospitality industry as an owner, manager and entrepreneur since 1981, when he formed Charter One.

In 1969, John graduated from Grove City College with a Bachelor of Science in Physics and went to work for Eastman Kodak while continuing his education at the University of Rochester. Leaving Kodak, he joined Coherent Radiation as Manager of the Applied Optics Department before becoming Director of Marketing for their TROPEL subsidiary based in Fairport, New York. In 1973, he formed Quality Measurement System, Inc., which was sold to a Fortune 500 company in 1978 when he relocated to Sarasota, Florida. There he became involved in several business and real estate investments before founding Charter One in 1981.

Under his leadership, Charter One has grown to a hotel management company with gross revenues of $45,000,000, employing over 800 people. 

John holds several patents, has written numerous articles and is listed in "Marquis Who's Who in America."  John is a licensed mortgage broker, acts as a court appointed receiver and is active in his church.

Pamela Chaisson, Vice President of Team Services

Pam has over 20 years of experience with a comprehensive and strategic understanding of Human Resource Management, Employee Relations, Compliance, and Organizational Change. She oversees compliance of all internal HR standards, processes, policies, and procedures. Pam has held Human Resource Management positions with Gevity and Gorham Manufacturing. She is a graduate of Providence College and is a Certified Human Resource manager (CHRM).

Dawn Milhous, CHA, CRME - Director of Revenue Management

Dawn is responsible for all revenue management and e-commerce activities for Charter One's portfolio of independent, branded, full-service, and select service hotels.

Prior to joining Charter One, Dawn was the Corporate Director of Revenue Management at Coastal Hotel Group where she provided strategic direction, training and support to all properties in the Coastal portfolio. She also spent six years as Regional Director of Centralized Revenue for Hyatt Hotels & Resorts honing her revenue management skills.

In addition to property and regional revenue management positions with Noble Investment Group, Intercontinental Hotels Group and Marriott Vacation Club, Dawn served as Front Office Manager, Director of Sales and General Manager.

A graduate of the University of Florida, Dawn earned an M.A. in Economics, and in 2012, her PhD from Georgia State University.

Sherry Bartley, Regional Director of Operations

Sherry is responsible for hotel operations, leading new hotel openings, General Manager transitions, and performance improvement programs with focus on existing and newly acquired hotels in the portfolio.

She is a change agent with a proven track record of financial turnarounds, repositioning and stabilizing property performance, growing market share, maximizing profitability, and has superior skills in hotel operations, sales & marketing, performance management, guest satisfaction, quality assurance, and project management.

Most recently, she was the Vice President of Operations for the Liberty Group and directed the nation-wide team responsible for day-to-day operations and financial performance of the company's portfolio of hotels.

Melissa Masiello, Director of Accounting Services

Melissa has overall responsibility for the day-to-day operation of our national Accounting Services team. 
Before joining Charter One, Melissa was with TriNet HR and led the team that oversaw payroll operations for 8,000 clients nationwide. Melissa was responsible for continuous improvement through root cause analyses and was an integral part of the merger, acquisition and integration team.
Melissa graduated from the University of South Florida with a Bachelors in Interdisciplinary Social Sciences.

Rachel Ward, Regional Director of Human Resources - Northern Region

Rachel leads Team Services, sourcing, recruiting, and team member development for our full service hotels in the Northern Region.  
Rachel has over 15 years of experience in the staffing and HR field.  She was a General Manager at a national restaurant and in her last position, was an Assistant Vice President - Corporate Recruiter with Bank of America.

Rachel graduated from Keuka College with a Bachelor of Arts Degree in Psychology. 

Providing quality guest services, personal growth to employees & maximum investor return.

Charter One Hotels & Resorts, Inc.
6731 Professional Parkway West, Suite 100 • Sarasota, Florida 34240
Phone: (941) 907-9017 • Fax: (941) 907-9854

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