The Charter One Leadership Team

John W. Balliett, Chairman and CEO

John has been involved in the hospitality industry as an owner, manager and entrepreneur since 1981 when he formed Charter One.

John graduated from Grove City College with a Bachelor of Science in Physics in 1969 and went to work for Eastman Kodak while continuing his education at the University of Rochester. Leaving Kodak, he joined Coherent Radiation as Manager of the Applied Optics Department before becoming Director of Marketing for their TROPEL subsidiary based in Fairport, New York. In 1973, he formed Quality Measurement System, Inc., which was sold to a fortune 500 company in 1978 when he relocated to Sarasota, Florida. There he became involved in several business and real estate investments before founding Charter One in 1981.

Under his leadership, Charter One has grown to a hotel management company with gross revenues of $45,000,000, employing over 800 people. 

John holds several patents, has written numerous articles and is listed in "Marquis Who's Who in America".  John is a licensed mortgage broker, acts as a court appointed receiver, and is active in his church.

Scott Busby, President & COO

Scott is responsible for the leadership and continued development of Charter One and works with John Balliett on developing new strategic initiatives.  Scott has a background in the development of dynamic revenue focused team based cultures, product development, marketing, and operations.

Prior to joining Charter One, Scott was Executive Vice President & CAO at Lifestyle Family Fitness, one of the top 20 fastest growing retail fitness companies in the world located in St. Petersburg, Florida. During his time with Lifestyle Family Fitness, the organization tripled in size and grew to fifty-five properties in four states.

Scott was also a founder and key player in the startup and development of one of the most highly successful and well respected Human Resources Outsourcing (HRO) companies serving the small and medium size business marketplace prior to joining Lifestyle Family Fitness.    

Patrick Shine, Vice President of Business Development

Patrick is responsible for the continued growth of the company through acquisition of third party management agreements and development of strategic alliances.  Prior to joining Charter One, Patrick acted as a consultant and trusted advisor to the hospitality industry for over 23 years spearheading critical development, marketing, and turnaround projects for franchise partners, management companies, and hotel ownership groups.

David Marinich, Director of Operations

David is responsible for the operation of Charter One Hotels and Resort's national portfolio.  He has held many positions in various markets working with Marriott, Hilton, and IHG and has over 29 years of hospitality experience. In his last position, David was a Regional Director of Operations for Janus Hotels & Resorts and was responsible for leading, managing, and developing his Florida based portfolio. 

David graduated from Binghamton University with a Bachelor of Science Degree in Accounting. 

Dawn Milhous, CHA, CRME - Director of Revenue Management

Dawn is responsible for all revenue management and e-commerce activities for Charter One's portfolio of independent, branded, full-service and select service hotels.                                  

Prior to joining Charter One, Dawn was the Corporate Director of Revenue Management at Coastal Hotel Group where she provided strategic direction, training and support to all properties in the Coastal portfolio.       S      She also spent six years as Regional Director of Centralized Revenue for Hyatt Hotels & Resorts honing her revenue management skills.

In addition to property and regional revenue management positions with Noble Investment Group, Intercontinental Hotels Group and Marriott Vacation Club, Dawn served as Front Office Manager, Director of Sales and General Manager.

A graduate of the University of Florida, Dawn also earned an M.A. in Economics and in 2012 her PhD from Georgia State University.


Pamela Chaisson, Vice President of Team Services

Pam has over twenty years of experience with a comprehensive and strategic understanding of Human Resource Management, Employee Relations, Compliance, and Organizational Change. She oversees compliance of all internal HR standards, processes, policies and procedures. Pam has held Human Resource Management positions with Gevity and Gorham Manufacturing. She is a graduate Providence College and is a Certified Human Resource manager (CHRM).                                                                                                                                                  

Melissa Masiello, Director of Accounting Services

Melissa has overall responsibility for the day to day operation of our national Accounting Services team. 
Before joining Charter One, Melissa was with TriNet HR and led the team that oversaw payroll operations for 8,000 clients nationwide. Melissa was responsible for continuous improvement through root cause analysis and was an integral part of the merger, acquisition, and integration team.
Melissa graduated from the University of South Florida with a Bachelors in Interdisciplinary Social Sciences.


Michael Matoltsy, CHA - Regional Director of Operations - Northern Region

Michael is responsible for the operation of Charter One Hotels and Resort's portfolio of full services hotels in the Northern Region.  With more than 35 years of experience in the Hospitality industry, Michael has a proven track record of providing exemplary leadership while driving bottom line results.           
began his career in Food and Beverage and later transitioned into operational leadership roles such as Hotel General Manager, Area General Manager, and Lead GM/Trainer for Servico Hotels and Resorts, Lodgian Hotels and Resorts and Pillar Hotels and Resorts. 

Michael earned his Certified Hotel Administrator (CHA) distinction and has received several other awards from Best Western International and Intercontinental Hotels Group.


Rachel Ward, Regional Director of Human Resources - Northern Region

Rachel leads team services, sourcing, recruiting and team member development for our full service hotels in the Northern Region.  
Rachel has over 15 years of experience in the staffing and HR field.  She was a general manager at a national restaurant and in her last position, Rachel was an Assistant Vice President - Corporate Recruiter with Bank of America.

Rachel graduated from Keuka College with a Bachelor of Arts Degree in Psychology. 

Dan Berben, Senior Operations Support Manager

Dan is responsible for leading new hotel openings, GM transitions, and renovation projects.  With more than 31 years of hospitality experience, Dan began his career in food and beverage and then transitioned into full and limited service operations.

Dan has been an Area General Manager and General Manager for Hilton, IHG, and Best Western. He was also the Director of Operations for a privately owned chain of boutique hotels. 

Dan has led all phases of hotel opening, asset repositioning, and renovation. He also has extensive experience in the development of budgets, forecasts, and strategic marketing plans.

Providing quality guest services, personal growth to employees & maximum investor return.

Charter One Hotels & Resorts, Inc.
6731 Professional Parkway West, Suite 100 • Sarasota, Florida 34240
Phone: (941) 907-9017 • Fax: (941) 907-9854

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