Our philosophy is implemented through careful planning, employee training and motivation. Annual budgets and marketing plans are developed to combine current profitability with long-term asset growth based on current and future market conditions. Management style is hands-on with an emphasis on creative marketing, service excellence and operational efficiency.
Our commitment to employee satisfaction, customer service and operational excellence has resulted in Charter One properties being market leaders with sustainable RevPar and bottom line results that exceed industry standards. Charter One stands ready to assist you in maximizing your revenue and bottom line goals.
We operate several major brands that enable us to incorporate the "best practices" for your hotel, whether branded or independent. Charter One's hands-on approach gives you the advantage over larger management companies that are unable to offer the personalized assistance you deserve.